Map out key scenarios. Solve end-to-end problems. Facilitate your first service blueprinting session!
You will learn what it takes to organize and run a service blueprinting workshop, synthesize the output and generate actionable work for your organization, and grow your service design skills as a trained service blueprinting facilitator!
In this class, you will:
- Learn what a service blueprint is, what it’s good for!
- Plan out your service blueprinting project
- Learn how to facilitate a blueprinting session
- Learn each step of the blueprinting process
- Understand what to do with the output of your blueprint
Use this class to learn how to do service blueprinting. This class will help jumpstart you towards completing your first real blueprinting project!
You've got the ebook—now you can take the course
Our online course is the perfect way to take what you've learned in our free ebooks and put it into practice! (Don't remember seeing these? You can re-download them here...)
Complete Course Outline
The class is packed with content! Each lecture has a full video segment, links and resources, and worksheets!
PreviewWhat is a service blueprint? (2:50)
StartExample scenarios to blueprint (3:24)
PreviewThe format of a blueprint (5:05)
StartSynthesizing the output of your blueprint (1:57)
StartWhat multiple blueprints get you (1:47)
StartReal world applications for blueprinting (1:15)
StartYour assignment and resources (0:56)
StartPreparing for a blueprinting session (0:39)
StartScenarios and opportunity spaces (2:46)
StartWho to invite to your blueprinting session (2:15)
StartBreaking down your scenario into steps (3:01)
StartSetting up your blueprinting session (2:12)
StartWhy not branch our blueprints? (2:11)
StartYour assignment and resources (0:32)
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Hi! We’re Erik & Megan, and together we're the founders of Practical Service Design — www.practicalservicedesign.com. We started this collaboration in order to help educate, motivate, and integrate service design into practical work contexts. We believe strongly in building a community of practice around service design to help advance the industry, and help us all grow as service designers.
Erik is a multidisciplinary designer and developer, having spent over 20 years working with the web and technology in countless environments and contexts, from freelancing, to small businesses, startups, and large corporations
Megan has a broad range of design experience, including brand, identity, visual, user experience, product, and service design. An evangelist of conscious experience design, Megan presents and leads workshops to raise awareness and capacity for design thinking in the community.
The Practical Service Design blueprinting guide and template made it quick and easy for me to start doing Service Design. Immediately, results were noticeable. The entire team felt more aligned and communication between service users and stakeholders flowed more freely. The Practical Service Design blueprint tied the knowledge we gathered throughout the project to the user interface designs and became a living document everybody on the team would reference to track progress, induct new team members and communicate the end goal.
- V.G., Government Design Strategist
I’ve used blueprints as described by Practical Service Design for the past several months. Their system’s practicality and simplicity cuts through the noise and gets to the desired outcome: A clear understanding of the end-to-end experience.
- S.T, Design and Support, major rideshare company
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Using the PSD blueprinting approach our large financial services organization was able to conceptualize and collaborate on a new service to reduce fraud. The blueprint was our anchor for how we wanted the applicant's experience to be not only safer, but better.
- S.M., Service Designer, top 5 U.S. financial institution