Welcome to the course!
Erik Flowers is a Principal Service Experience Designer at Intuit, a financial services company and maker of TurboTax, Mint, and QuickBooks. Through the lens of modern service design, he is re-envisioning customer experiences across Intuit’s diverse ecosystem, building the capability throughout the company to look at experiences from end-to-end and surface-to-core. Erik is a multidisciplinary designer and developer, having spent over 20 years working with the web and technology in countless environments and contexts, from freelancing, to small businesses, startups, and large corporations.
Megan Erin Miller is manager of the Service Design team in Stanford University’s central IT organization, and works to design seamless and quality client experiences for the campus community. Megan has a broad range of design experience, including brand, communications, identity, visual, user experience, product, and service design. Through her work, as well as presenting and teaching workshops she is building momentum around service design, and raising awareness and capability for design thinking across the university.
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