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Intro to Practical Service Blueprinting
Welcome!
Welcome to the course! (4:52)
Module 1: All about the blueprint
What is a service blueprint? (2:50)
Example scenarios to blueprint (3:24)
The format of a blueprint (5:05)
Synthesizing the output of your blueprint (1:57)
What multiple blueprints get you (1:47)
Real world applications for blueprinting (1:15)
Your assignment and resources (0:56)
Module 2: Preparing for blueprinting
Preparing for a blueprinting session (0:39)
Scenarios and opportunity spaces (2:46)
Who to invite to your blueprinting session (2:15)
Breaking down your scenario into steps (3:01)
Setting up your blueprinting session (2:12)
Why not branch our blueprints? (2:11)
Your assignment and resources (0:32)
Module 3: How to facilitate blueprinting
How to facilitate blueprinting (0:53)
Your first blueprint session (3:24)
Analog blueprinting tips (1:13)
Digital blueprinting tips (2:04)
Your assignment and resources (0:33)
Module 4: Running your blueprinting session!
Observe a real-life blueprinting session! (31:40)
It's time to blueprint! (0:08)
Module 5: Synthesizing the output
Synthesizing the output of your blueprint (2:57)
Define your themes (1:04)
Observe real-life synthesis (25:44)
It's time to synthesize! (0:12)
Module 6: From workshop to work
From workshop to work (1:37)
Going further with service design (0:43)
Share your feedback
BONUS: Future-State Blueprinting (3:57)
Extras
All links, worksheets, and resources mentioned in the class, in one place!
All links, worksheets, and resources mentioned in the class, in one place!
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